Technical Support Engineer Job in Phonon Communications Pvt. Ltd.

Technical Support Engineer

Phonon Communications Pvt. Ltd. 4+ weeks ago

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Job Summary

If you re naturally a helper, enjoy assisting people with product issues, and can explain technical details simply, we d like to meet you.

Key Responsibilities:

Acknowledge an incident and track tickets until successfully resolved.
Do log analysis and data analysis to understand problem and find root-cause.
Proactive monitoring of systems and communication with customer regarding any variance in service levels.
Gather and analyze information about the user s issue and determines the best way to resolve their problem.
Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Should have sound knowledge of SQL database and Linux commands

Desired Candidate profile:

SQL Knowledge, Shell Scripting Knowledge
Strong written and verbal communication skills.
Good database SQL knowledge including ability to write and execute complex queries.
Experience in Linux/Unix (Commands) and Windows Environment.
Good Aptitude and Problem solving skills.

Education & Experience:

Grab the opportunity and apply right away! In case of questions, drop us a line atjobs@phonon.io!

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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