Technical Support Engineer (remote Working) Job in Phonon Communications Pvt. Ltd.
Technical Support Engineer (remote Working)
Phonon Communications Pvt. Ltd.
4+ weeks ago
- Vadodara, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
If youre naturally a helper, enjoy assisting people with product issues, and can explain technical details simply, wed like to meet you.
Key Responsibilities:
- Acknowledge an incident and track tickets until successfully resolved.
- Do log analysis and data analysis to understand problem and find root-cause.
- Proactive monitoring of systems and communication with customer regarding any variance in service levels.
- Gather and analyze information about the users issue and determines the best way to resolve their problem.
- Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.
- Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
- Should have sound knowledge of SQL database and Linux commands
Desired Candidate profile:
- SQL Knowledge, Shell Scripting Knowledge
- Strong written and verbal communication skills.
- Good database SQL knowledge including ability to write and execute complex queries.
- Experience in Linux/Unix (Commands) and Windows Environment.
- Good Aptitude and Problem solving skills.
Education & Experience:
- E.C , Computer Science, Information Technology or MCA
- 1 to 3 years of relevant experience
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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