Data Delivery Director Job in Philips

Job Title

Job Description

Data Delivery Director with a strong focus on Operational excellence.

The world and our customers needs are evolving faster than ever before, and while we are proud of what we do today, we recognize the need to continuously improve. That s where you come in to lead operational excellence in the data space, ensuring that the processes, systems, and teams function at their highest potential to deliver value.

As a Data Delivery Director with a focus on operations, you will play a crucial role in ensuring that enterprise data platforms and processes run seamlessly, meeting the operational demands of our stakeholders while maintaining the highest standards of quality, reliability, and compliance of the data and analytical platforms. Your work will directly impact our ability to improve millions of lives.

Role Overview:

As Data Delivery Director for operations, you are responsible for driving operational excellence, optimizing processes, and ensuring seamless delivery of data services. Your responsibilities will include:

Operational Excellence & KPI Management

• Drive maturity of Data Operations, ensure design includes operations and solutions are build for scalability

• Oversee the daily operations of enterprise data platforms to ensure uninterrupted service and system reliability.

• Define and track key performance indicators (KPIs) to measure and improve operational performance.

• Continuously optimize processes to deliver cost-effective and high-quality services.

ITIL Process Management

• Establish and maintain robust operational processes adhering to ITIL standards, ensuring repeatable and predictable service delivery.

• Develop and enforce policies for incident management, change management, and problem resolution to minimize downtime and improve service quality.

• Foster a culture of continuous improvement by applying Lean principles and other methodologies.

Design & Build Contributions

• Collaborate with architects, platform analysts, and development teams to ensure operational requirements are integrated into the design and build of new systems and services.

• Provide input on solution designs to enhance maintainability, scalability, and efficiency in day-to-day operations.

• Advocate for automation and self-service solutions within the design process to reduce manual effort and increase operational efficiency.

• Participate in lifecycle planning for new platforms, ensuring smooth transitions from build phases to operational readiness.

Stakeholder Management

• Be a trusted advisor

• Build strong relationships with stakeholders to understand their needs, manage expectations, and ensure alignment of operational goals with business objectives.

• Serve as the primary point of contact for escalation of operational issues, driving resolution in a timely and effective manner.

Platform Lifecycle Management

• Manage the lifecycle of data platforms, including upgrades, maintenance, and decommissioning, while adhering to budgetary and compliance requirements.

• Oversee security and compliance to ensure platforms meet regulatory standards.

Vendor & Partner Performance

• Manage relationships with vendors and partners, ensuring their performance meets contractual obligations and operational needs.

• Drive cost efficiency and service excellence through effective vendor governance.

Risk Management & Issue Resolution

• Identify operational risks and implement mitigation strategies to avoid disruption.

• Manage issue resolution processes effectively, ensuring accountability and learning from failures.

Leadership & Team Management

• Lead and mentor cross-functional and partner teams to achieve operational goals.

• Foster a high-performing culture focused on accountability, collaboration, and innovation.

Key Qualifications:

• Preferably Master s degree in a related discipline and 10+ years experience in a related (Operational) field

• Strong executive presence; ability to partner closely with Divisional leadership at multiple levels

• Excellent leadership and partnering skills required (partnering and leading peers and colleagues with no formal authority, influence without authority)

• Strong business acumen and strategic thinking required; ability to link People Analytics reporting with business outcomes

• Strong communication skills, both written and oral, and the ability to adapt to different levels within the organization

• Demonstrated problem solving and analytical thinking skills

• Ability and capacity for self-direction as well as the ability to work within various project teams

• Ability to adapt to changing assignments, multiple and sometimes conflicting priorities

Next to these qualifications, the following apply based on the provided responsibilities:

Operational Excellence Expertise, ITIL Qualifications

• Proven ability to define, monitor, and achieve KPIs that drive operational performance.

• Strong background in process optimization and adherence to ITIL standards.

Stakeholder Engagement & Communication

• Exceptional skills in managing stakeholder relationships, with a focus on delivering high-quality services.

• Clear and concise communication skills for technical and non-technical audiences.

Design & Build Integration

• Experience in collaborating on the design and build of systems with a focus on operational readiness and maintainability.

• Ability to ensure operational requirements are factored into development processes to createscalable, efficient solutions.

Technical Knowledge

• Deep understanding of enterprise data platforms, cloud infrastructure (e.g., Azure), and analytics tools (e.g., Qlik, Power BI).

Risk Management & Incident Resolution

• Expertise in identifying risks and managing high-pressure incident resolution.

Budget Management

• Experience in managing large operational budgets and optimizing costs without compromising service quality.

Leadership & Collaboration

• Demonstrated ability to lead diverse teams, foster collaboration, and deliver results.

Process and Change Management

• Hands-on experience in implementing ITIL-based processes for change and incident management.

Strategic Thinking & Continuous Improvement

• Capability to align operational strategies with broader organizational goals, ensuring sustainable growth and improvement.

You ll be part of

A team of data operations and design experts dedicated to ensuring the reliability, performance, and scalability of our enterprise data systems. You ll work closely with like-minded professionals committed to excellence in data service delivery, contributing to our mission of improving lives and creating a fairer future for all.

Success in this Role:

To excel as a Data Operations Director, you ll need:

• Customer-Centric Mindset: Ensure all operational decisions prioritize customer needs and outcomes.

• Problem-Solving Skills: Quickly address operational issues, balancing urgency with long-term improvement.

• Adaptability: Thrive in a dynamic environment, managing evolving business needs and technological changes.

• Commitment to Excellence: Continuously drive process improvements and service excellence.

• Collaborative Approach: Bridge the gap between operations and design teams to create solutions that work seamlessly in production.

Join us in this pivotal role, where your operational leadership and design collaboration will empower the organization to achieve its mission and deliver on its promise to millions worldwide.

About Philips
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If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.