Telecaller Job in Percept Infosystem Consultant

Percept Consultants Is Hiring For The Position Of Telecaller

Job Description-

Position: 2 for Tele caller

Primary Skills:

Strong verbal communication in [English/Hindi/Local Language].

Good listening and interpersonal skills.

Basic computer proficiency (MS Excel, CRM software, email handling).

Ability to handle rejection and remain persistent.

Sales and target orientation.

Professional and courteous behaviour.

Secondary skills :

Multilingual ability (regional or international languages).

CRM software experience (e.g., Zoho, Salesforce).

Good typing speed and data entry accuracy.

Conflict resolution and negotiation skills.

Understanding of sales funnels and lead nurturing.

Time and task management.

Qualification: High School (12th pass); Graduation preferred.

Criteria: Minimum qualification: 12th pass (Graduation preferred).

Salary: 8k 10k (Performance based incentives)

Location: Percept Infosystem, Sadar, Nagpur, Maharashtra.

Language: English, Hindi, Marathi

Job Type: Full time

Roles and Responsibilities

Make outbound calls to potential customers to promote products or services.

Receive inbound calls and respond to customer inquiries promptly and professionally.

Maintain detailed call logs and update customer information in the CRM.

Follow up with leads through calls, emails, or messages.

Handle objections and convert leads into sales or appointments.

Maintain a high level of product/service knowledge to confidently address customer questions

Meet or exceed daily/weekly/monthly targets and KPIs.

Key Result Areas (KRAs):

KRADescription

Lead GenerationNumber of qualified leads generated through outbound calls.

Conversion RatePercentage of leads converted into sales or appointments.

Customer SatisfactionLevel of service quality as measured by customer feedback or surveys.

Call Quality & ComplianceAdherence to call scripts, etiquettes, and compliance guidelines.

Data AccuracyCorrectness and completeness of data entered into the CRM.

Follow-Up ManagementTimely follow-up and closure of leads or inquiries.

Key Performance Indicators (KPIs):

KPITarget/Benchmark

Daily Outbound CallsMinimum [X] calls per day (e.g., 80100 calls/day).

Lead Conversion RatioTarget: [e.g., 1020% depending on product type].

Average Call Handling Time (AHT)Optimal AHT: [e.g., 35 minutes per call depending on the product].

First Call Resolution RateTarget: Resolve 70%+ queries on the first call.

Follow-Up Adherence RateMaintain 100% timely follow-ups on assigned leads.

CRM/Data Entry AccuracyMaintain 98% accuracy in data logs and customer records.