Customer Services Executive Job in Peobrics Software Pvt. Ltd

Requirement Gathering / GAP Analysis:

Duties and Responsibilities:

Collect Customer Requirement and/or GAPAnalysis

Understand and analyze the Customizations if so required by thecustomer

Preparing Product Specifications based on the CustomerRequirement

Getting Solution Sign off from theCustomer

Implementation and Training:

Duties and Responsibilities:

Install Software and Application at the customer site, based on the Pre-Installation Checklist.

Responsible for implementations of PEOBRiCS Business Solution Products at the customersite.

Integrate company s web based applications for itscustomers.

Customization of Applications or software solutions for the customers based on their requirements and productspecifications.

1

Peobrics Software Pvt Ltd

Confidential&RestrictedUseonly(2010)

PEOBRiCS SOFTWARE PVTLTD

DL 55, Sector II, Salt Lake Kolkata 700091 West Bengal

JOBDESCRIPTION

PEOBRiCS SOFTWARE PVTLTD

DL 55, Sector II, Salt Lake Kolkata 700091 West Bengal

JOBDESCRIPTION

1

Peobrics Software Pvt Ltd

Confidential&RestrictedUseonly(2010)

Uploading Customer data into the software from existing software or ExcelFiles.

Takecustomersignoffasandwhenrequired(definedwithintheInstallationand

2

Peobrics Software Pvt Ltd

Confidential&RestrictedUseonly(2010)

PEOBRiCS SOFTWARE PVTLTD

DL 55, Sector II, Salt Lake Kolkata 700091 West Bengal

JOBDESCRIPTION

PEOBRiCS SOFTWARE PVTLTD

DL 55, Sector II, Salt Lake Kolkata 700091 West Bengal

JOBDESCRIPTION

1

Peobrics Software Pvt Ltd

Confidential&RestrictedUseonly(2010)

Implementation process).

Preparation of UserGuides.

Training the customer on how to use thesoftware.

Interfacing with the customer from the kick off tillclosure.

Support:

Duties and Responsibilities:

Responsible for providing support to the customer after the system goeslive.

Responsible for customer issue or problemresolution(Phone/Email/Onsite)

Updating the status of the ongoing project activities to the ReportingManager.

Other duties asassigned.

Carry out Customer SatisfactionSurveys.

Build good relation with the existing customers.

Create new business opportunities from the existingcustomers.

Sales Support:

Duties and Responsibilities:

Responsible for preparing Sales or Presales documents, like proposals, marketing material etc for the SalesTeam.

Supporting the internal teams in preparing ProductPresentations.

Experience, Education and Skills:

BachelorDegreeinanyfieldfromareputedcollegeorinstitute.

0-2yearsexperienceinCustomerImplementationandsupport

Ability to understand new functional concepts and businessprocesses.

Working knowledge in technical areas like Database (how to install databse, creation of table space, user etc), Apache Webserver, Tomcat application server, browser setting to run Java Script, Database Backup etc would be anadvantage.

Basic understanding of Operating Systems like Windows andLinux.

Good knowledge in MSOffice.

Excellent problem resolutionability.

Must possess good documentationskills.

Ability to prioritize effectively and handle shiftingpriorities.

Customer handling abilityrequired.

Must be capable of working in a team environmenteffectively

Should possess a pleasant attitude and good listeningskills.

Excellent verbal and writtencommunication.

3

Peobrics Software Pvt Ltd

Confidential&RestrictedUseonly(2010)

PEOBRiCS SOFTWARE PVTLTD

DL 55, Sector II, Salt Lake Kolkata 700091 West Bengal

JOBDESCRIPTION

PEOBRiCS SOFTWARE PVTLTD

DL 55, Sector II, Salt Lake Kolkata 700091 West Bengal

JOBDESCRIPTION

1

Peobrics Software Pvt Ltd

Confidential&RestrictedUseonly(2010)

Should be willing to travel and work at customersites.

Enthusiastic and self motivated and pleasantattitude.