Principal Solutions Engineer Job in Pegasystems

Meet Our Team:

Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly run by our internal customers, and external customers alike. This team develops and maintains a product called PegaCALL which enables smooth operations of the telephony systems with the customer service application using Computer Telephony Integration (CTI). This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity.

Picture Yourself at Pega:

Pega is a CRM cloud company and Customer Service is one of the best-selling products in the CRM area. Per Gartner and Forrester reports, we have been consistently rated very strong in our product offerings and strategy. Pega Customer Service has significantly evolved in the recent areas (AI, bots, RPA/RDA, IVA, CTI) and caters to some of the most complex to simple use cases that Organizations expect for their CRM operations.

This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications.

What You'll Do at Pega:

• Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers

  Be part of a dynamic and fast-growing team delivering strategically important solutions for world-class customers.

  Leading the development and designing tasks independently with highest quality of work

  You will get to challenge your architecture knowledge and work on some of the best design patterns across industry to build a highly performant and scalable architecture.

  Exhibit thought leadership and suggest product and process improvements

Who You Are:

A result oriented individual, focused on delivering results not just activities, with the ability to identify, analyze, and solve problems. You should be able to make sound decisions and act as a role model for the team.

Passionate about learning new technologies and constant desire for innovation

6+ years of development experience preferably in a product development company.

BE or Master s degree in Computer Science or Computer Engineering.

Strong knowledge of Data structures, algorithms, design patterns.

Strong experience in working with service-oriented architecture and Restful services.

Excellent system design experience and have built highly scalable enterprise applications on cloud.

Experience working on Pega technology is a plus

Proficiency with OOPs, Java, and XML.

Exposure to CSS, JavaScript and UI technologies/frameworks like ReactJS, Angular are a plus.

Strong desire for product quality and the ability to coordinate with multiple teams to achieve results

What You've Accomplished:

Proficiency in designing and building applications.

Partner with internal clients, like Product Managers, to align business goals with implementation results.

Leading the development and designing tasks independently with highest quality of work.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company