Technical Sales Support Group Leader Job in Pcb Power Market
Technical Sales Support Group Leader
Pcb Power Market
4+ weeks ago
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : B.Tech/B.E. in Electrical, Electronics/Telecommunication, Any Specialization
- Own recruiting, objectives setting, training and performance monitoring of the technical sales support team
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their sales and sales support needs
- Monitor performance and achieve targets of quality and quantity for inbound - chat, email and calls
- Monitor performance and achieve targets of quality and quantity for outbound- emails and calls
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Handle customer escalations and effectively manage customer grievance by coordinating with other teams in the organisation
- Implement a strategic business plan that expands company s customer base and ensure it s strong presence by cross selling services and products
- Monitor and analyze performance metrics and suggest improvements for the entire group
- Liaise with Marketing Team to ensure brand consistency for any direct or indirect customer facing events
- Monitor and analyze performance metrics and suggest improvements for the entire group
- Clearly communicate the progress of monthly/quarterly initiatives & reports to internal and external stakeholders
Qualification : B.Tech/B.E. in Electrical, Electronics/Telecommunication, Any Specialization
Experience Required :
5 to 7 Years
Vacancy :
2 - 4 Hires
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