BriefCase
BriefCase

Customer Care Executive (inbound) Job in Pathkind Diagnostics Private Limited.

Customer Care Executive (inbound)

Pathkind Diagnostics Private Limited. 4+ weeks ago
Apply Now
Job Summary
  • Answers all phone calls coming into the department as well communication via mails.
  • Troubleshoots/ resolves client problems and concerns
  • Manage customer complaints
  • Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred.
  • Gives appropriate information and responds to questions on testing or specimen requirements.
  • Follow procedures and departmental processes.
  • Tracks and explain problem orders
  • Follow up with customer calls where necessary.
  • Help customer explain new plans and pitch packages/ tests and take request for home collection bookings
  • Ability to work regularly scheduled shift where lunches and breaks are scheduled.
  • Other duties as assigned.
  • MIS compilation
  • Team leading experience

Communication:

Candidate can communicate well in Hindi and English.Must be able to read and write English for mails communication.

  • Education: B.A./Any Graduate / B.Com/ M.Com
  • Experience 5 years
  • Industry: Diagnostics / Healthcare / Hospitals
  • Functional Area: Sales & Marketing
  • Role Category: Medical Professional
  • Role: Sales/Business Development
  • Keyskills: Customer Service/Feedback/Support
Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs