Application Support Specialist Job in P.i. Softek L.t.d.
Application Support Specialist
P.i. Softek L.t.d.
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Respond to incidents raised by calls, email, Instant Message or through dedicated customer support portal in English.
- Investigate new or existing incidents by replicating the issue in house and discussing with peers.
- Technically support Companies global customers.
- Directly communicate with end customer to resolve all incidents within the allocated SLA
- Working closely with sustained engineering to help resolve incidents in a timely fashion.
- Provide support to US Based clients on cloud based applications via email, chat and voice.
Skills Requirement:
- Knowledge of SQL/ HTML basic understanding
- Able to write /Run Sql query.
Qualifications & Experience :
3 - 5 years plus Application / Technical Support experience, supporting applications based on Microsoft platform. A good understanding of support.
24x7x365 shift
Experience Required :
1 to 4 Year
Vacancy :
2 - 4 Hires
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