Lead Engineer - Security Operations Job in Ntt Global Networks

Description

1. PRE-REQUISITE:

• Strong technical and subject matter expertise in at least four or more of the following security specialties:

Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet

VPN - IPSEC ,SSL VPN: Juniper, F5 , Cisco

Content Filtering: Bluecoat, Websense, McAfee. Iron Port

IPS: Juniper, Tipping Point, McAfee, Palo Alto,

Unified Thread Management (UTM)

SIEM/SIM products

AAA services: ACS, Radius, RSA

Wan Accelerators: Riverbed, Juniper

Load Balancers: F5 BigIP LTM/GTM, Juniper

• Network Security (multi-vendor) experience.
• Working knowledge and hands-on experience on Linux/Unix OS is desirable.
• Customer service experience preferably in an Global Operations center environment.
• Ticketing system knowledge.
• Ability to work days, evenings, and weekends as required; 24x7 support in rotating shifts
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.
• Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
• Aptitude and desire to learn advanced Network Security services.
• Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
• Hands on experience on Vulnerability Scanning, Penetration Testing Tools
• Exceptional documentation and communication skills.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• MS Office proficiency.

2. RESPONSIBILITIES:

Incident Resolution

• Ticket resolution work on trouble tickets, support the operation of advanced Network Security Services and take escalations
• Queue Management keep a watch on queue and get tickets assigned
• Service Request working of request for changes as per client requirements
• Perform the minor changes as per define SoC process and work instructions
• Be a Subject Matter Expert ( SME) on few Products
• Creation of Standard operation procedure
• Attending client calls and other technical meetings

Change Management

• Attending CAB meetings
• Provide comprehensive maintianance plans for change management review and approval
• Implement Complex Changes
• Creating Root Cuase Anysis ( RCA)
• Creating Client speocifc monthly reports

Security Performance Tuning

• Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
• Firewall and IPS/IDS policy tunning

Other functions

• Work with Hardware/Software Vendors to resolve problems
• Lead and Co-oridnate shifts and exchange handoff between various shifts
• Cross Train and mentor juniors
• Participate in various Network and Security projects
• Perform other duties as assigned

3. TRAINING AND CERTIFICATION REQUIRED

CCNA,CCSA/SE,CCSP,CCIE, JNCIS-SEC,JNCIS-FWV,JNCIS-SSL , CEH certifications preferred

4. EXPERIENCE:

5 to 10 years

5. EDUCATION:

Any Graduate

6. TECHNICAL AND OTHER SKILLS:

Knowledge of ITIL, ISO27K will be beneficial