Multicloud Windows Team Lead Job in Ntt Global Data Centers And Cloud Infrastructure

Roles and Responsibilities

Handle Escalations, Severity incidents, Critical Projects

Responsible for guiding L2, L3 resources technically

24 * 7 Availability

Troubleshooting and issue follow-up : Lead and take part in the troubleshooting with other teams, from software to hosting to address the issue and root cause,

workaround and permanent solutions,

lead the team to do code debug to isolate the application bug, follow up all the issues addressed during the support activities till solved,

do proactive and efficient communication with the requests stakeholders

Ensure that the tickets raised per shift are closed as per SLA and if not take appropriate action.

Validate POA, RCA, SOP s Documentations, Shift Reports

Should have experience in writing proposals, responding to RFPs, RFIs and quality client presentations

Continuous improvement: Analyze the supported items on a regular basis, keep improving the support process/efficiency,

provide proactive product improvements recommendation to the product team to help to improve the product operation efficiency, user experience, to avoid user mistakes, etc

.

Responsible for the uptime of the various client & internal projects/infra being managed / monitored.

Review technology designs with technology architects and engineers, taking local and regional regulatory requirements into account Professional skills

Resolve internal conflicts

Attend scrum calls, review meetings, team meeting, vendor/partner meetings

Lead Technical Assessments &

roadmap planning sessions to architect optimal solutions for the Client's Azure projects.

Lead and Contribute to the design, development and implementation of winning technical solutions for customers to introduce and

establish new technology solutions into their business and business processes

Work closely with OEMs and partners to support the development of winning solutions at optimum cost.

Primary Skills (Must have):

In depth working knowledge on Microsoft Technologies (OS, Clustering, NLB, HyperV)

Strong Troubleshooting & Analytical skills, including analysis of logs, events,

co-relations

Experience with assessment, development, implementation, optimization,

Documentation of a comprehensive and broad set of security technologies and processes for Cloud native apps, data protection, cryptography,

key management, identity and access management (IAM), API security, Key management) within SaaS, IaaS, PaaS, and other cloud environments

In depth working knowledge on Messaging Platform (Exchange, Gsuite, O365, skype for Business, Teams)

Good exposure to scripting knowledge (PowerShell, python)

Sound knowledge on SAN/NAS (FC/ISCSI)

Experience on multiple h/w (Cisco UCS/Dell/HPE/Chassis/FI/MXL)

Working experience in DataCenter environment

Well versed with ITIL processes

Experience in managing Azure Platform

Experience/ Conceptual knowledge on Azure technologies and tools: Azure AD, Azure Storage Accounts,

Azure Virtual Machines, Azure SQL, Recovery Service Vault, Azure Load balancer,

Azure Monitor, Azure Public\Private DNS, vNet (Peering) and Azure VPN, WebApps, ARM, CLI.

Secondary Skills (Good to have):

Experience with Containerization (AKS) and Container orchestration platforms (Preferably Kubernetes), Kubernetes clusters, Pods, Containers

Preferable knowledge on HyperV

Preferable knowledge on ADFS & IIS

Knowledge on various tools: migrations (Cloud Endure/ Velostrata/ platespin/ zerto), APM (AppD/ New relic /Dynatrace)

Preferable knowledge on ELK stack