Customer Service Lead Job in New Age Vehicles Pvt Ltd
Customer Service Lead
New Age Vehicles Pvt Ltd
4+ weeks ago
- New Delhi, NCT
- 3,25,000 - 3,60,000 per year
- Full-time
Job Summary
Job Overview: Responsible for sales from existing customers.
Responsibilities & Duties
Diploma/Graduate with min. 3-5 years experience in similar role.
Responsibilities & Duties
- Resolve phone and email customer inquiries.
- Identify customer needs.
- Forward and escalate inquiries to relevant persons.
- Contact customers to give them accurate feedback on the progress of their inquiries.
- Process and track customer claims to ensure claims are resolved timely.
- Provide outstanding customer service.
- Follow up with customers on receivables
- Maintain broad knowledge of customer products and services.
- Update customer information as required.
- Work within various teams to ensure outstanding customer service.
- Schedule customer deliveries.
- Maintain confidentiality of information.
- Perform other duties as the need arises.
- Full-time Schedule Monday to Saturday 10:30 AM to 7:30 PM.
- Extended (Holidays, Weekends, Evenings) working hours may be required to support NAVPL business operations, depending on schedule of events.
- Internal Contacts: Daily contact with associates at Warehouse and Head Office in Delhi.
- External Contacts: Frequent contact with customers
Diploma/Graduate with min. 3-5 years experience in similar role.
Minimum qualification requirement
Required - Customer Service skill with 3+ years experience
Required - Bachelor's or higher education
Experience Required :
3 to 5 Years
Vacancy :
1 Hire
Skills Required :
Customer Service Skills, Microsoft Offfice, Multitasking, Customer Relation, Customer Support, Excel Knowledge, Excellent Communication Skills., Customer Satisfaction
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