BriefCase
BriefCase

Manager Quality Job in Netscribes

Manager Quality

Netscribes 4+ weeks ago
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Job Summary Manager
  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage Call Quality & Client related KPI's
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
  • Ability to get out of the box ideas and Process improvement initiatives in the process.
  • Should drive Process control & Compliance in addition to managing Audit requirements
  • Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
  • Provide quality floor support, feedback and refreshers
  • Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
  • Data Handling / data interpretation
  • Certified Six Sigma Green Belt
  • Good working knowledge of Transaction Quality systems, tools and technologies.
  • Should have understanding of Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
  • High level of maturity to handle people including but not limited to client, stake holders, peers etc.
  • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
  • Detail oriented, Strong organizational and Presentation skills
  • People Management skills
  • Ability to drive initiatives to closure
  • Ability to deal with all levels of employees
  • Ability to provide leadership, direction and motivation to build high performing teams
  • Analytical / Quantitative skills
  • Excellent Communication skills
  • Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
GraduatesKolkata
Experience Required :

0 to 1 Years

Vacancy :

2 - 4 Hires

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