Manager-quality Customer Service Bpo Job in Creative Hands Hr Consultancy
Manager-quality Customer Service Bpo
- Kolkata, West Bengal
- Not Disclosed
- Full-time
Team handling, Effective governance, Problem solving and process efficiency improvement are the key opportunity areas.
Process accuracy: Monitoring the process accuracy trending on a regular basis and ensuring all processes handled are meeting or exceeding the Quality targets.
Team Governance: Ensuring auditor and analyst related deliverables are being consistently maintained Process efficiency & Error mitigation initiatives:
Ensure implementation and closure of the specific error mitigation measures for all the processes handled.
Process efficiency & Error mitigation initiatives: Ensure implementation and closure of the specific error mitigation measures for all the processes handled.
The above description includes most significant duties performed. However, other occasional work assignments not mentioned are assumed to be included. Management reserves the right to assign and/or reassign duties and responsibilities at any time.
Skills and Knowledge: (Identify core competencies, key specialties, technical, and knowledge areas necessary to accomplish responsibilities and desired end results)
Skills:
Ability to analyze data and use discretion and judgment in decision-making
Ability to problem solve
Excellent communication and presentation skills.
Data interpretation, Management & Planning.
Proactive approach.
Stakeholder management
Knowledge:
Basic overview of group insurance industry, company operations, insurance terminology
Group insurance product knowledge preferred (e.g., Dental, Vision, LTD, STD and Life)
Quality function dynamics and key deliverable knowledge.
Knowledge and Project experience in Six Sigma Yellow Belt/Green Belt.
Technology: MS Office, Advanced Excel and exposure to Macros/Queries would be an added advantage.
Exp-8-10 yrs & Health Care Industry background required
Shift Night
Shift 5pm-2am
CTC Range 10-12 L p.a.
8 to 10 Years
2 - 4 Hires
