L2 Technical Support Engineer Or Network Security Analyst Or Security Analyst | Star Knowledge Job in Star Knowledge Technology Alliance Team

Position: L2 Technical Support Engineer or Network Security Analyst or Security Analyst
Experience Level: 5+ Years
Work Location:Bangalore
Qualification: Graduate, Post Graduate, Engineering
Job Type: Fulltime.

What Youll Do:

We are looking for a Network or IT security to join our services support team in Bengaluru as a hands-on Technical support on installation, configuration, troubleshooting, of network security problems, conducting demos/PoCs and technical documentation on problem resolutions, customer follow-ups, remote diagnostic skills preferred experience in working a network product company, such as Cisco, Sophos, Symantec, or working with Tier-1/Tier-2 Network System Integrators.

As an L2 Technical Support Engineer or Network security analyst or security analyst, you will have a chance to.

• Contribute to the development of managed security services vertical.
• Develop SOP/SOW and other technical documentation based on the customer environment.
• Implement or drive implementation for customers of Cyqurex,
• Serve as a Technical Support Engineer between various customers and senior / executive management.
• Operate as a technical subject matter expert and advise project teams regarding integration and multiple cybersecurity technologies.

Who you are- your Roles and Responsibilities:

You are a big picture person with

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strong understanding of security fundamentals and general security technologies
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Strong interpersonal skills as well as excellent written and verbal communication skills
• Strong ability to motivate and lead team members
• Strong organization, prioritization and rationalization skills

Qualifications:

• Proven work experience as a Technical Support Engineer, Security Engineer, security analyst, network security analyst or similar role
• Hands-on experience with Windows/Linux/Mac OS environments and various networking devices such as firewall, router, etc.,
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field or relevant experience
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.