Associate Process Lead / Bgv / Operations Job in Neeyamo Enterprise Solutions

Dear Applicant,

Greetings from Neeyamo!

A truly global organization, Neeyamo has feet on the ground in over 190 countries as a premier provider of best in class HRO solutions. We utilize this wide swath of global presence to ensure that we all see the world and approach challenges with a holistic perspective.

We are currently hiring an Associate Process Lead in the Background Verification department (operations).

KEY RESPONSIBILITIES & DUTIES:

• Manage Associate Team leads, QA Team and Staff for the assigned project.
• Make sure promised SLAs are always met. (KPI)
• Proactively identify performance gaps and execute actions to ensure all targets are achieved.
• Conduct daily and weekly coaching sessions to ensure that the team members are able to achieve actual performance better than the goals set for them.
• Manage absenteeism, tardiness, productivity and quality of team. (KPI)
• Suggest Disciplinary actions for non-performing Individuals.
• Handle escalated calls, complaints, questions, and queries as necessary. Ensures they are all resolved with high quality and customer satisfaction level. (KPI)
• Establish proactive partnerships with all key stakeholders internally and on client side.
• Plan delivery for the day considering variation in workload & availability of staff.
• Prepare and present weekly, monthly and annual reports for internal and client consumption. (KPI)
• Facilitate Succession Plan Implementation (Minimum 2 hours per week on Mentoring Hypos) (KPI)
• Performs Root Cause Analysis on errors.

WHAT ARE WE LOOKING FOR?

• Willing to work in Pune in Night Shift.
• Strong analytical skills; very detail-oriented.
• Strong decision-making and problem-solving skills.
• Proven ability to develop innovative solutions for increased productivity
• Organizational, communication, and leadership skills, demonstrated by previous professional success
• Excellent English communication and listening skills. (Especially phone and email communication)
• Ability to work with multiple stakeholders, as well as independently on various projects
• Hands-on experience applying the Fair Credit Reporting Act (FCRA) and state laws to the information obtained from the public record searches.
• Overall experience of 3-7 years.
• Experience in handling team
• Excellent command on spoken and written English.
• Willing to work extended hours if required.

If interested please drop a mail at harpreetkaur.ratra@neeyamo.com

Regards,

Talent Acquisition Team