BriefCase
BriefCase

Key Account Manager Job in Myoperator

Key Account Manager

Myoperator 4+ weeks ago
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Job Summary Job Description: We are hiring a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritise accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.). Key Responsibility Area: Account Activation - Handling client account activation and ensuring it s done within 24 hours. CSAT - Maintaining the CSAT of at least 80% Client Handling - Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc. with the 1st response time of fewer than 2 hours on Emails, 2 mins over Chat and at least 80% First Call Resolution (Calls) Client Relation - Building and maintaining a strong relationship with the clients, should be able to connect with 60% of the assigned clients. Retention - Maintaining the retention rate of at least 70%. Requirements 1-2 years of experience in communications, marketing, sales, account management, or client success. Strong verbal and written communication, strategic planning, and project management skills (ARPU, Retention, Churn %)Engineering background preferred Excellent knowledge of MS Office (Excel, Word and PPT) Graduation in any domain is acceptable Hands-on experience with CRM software is a plus Clear communication skills to be able to handle clients. Benefits Work from office Device & WiFi Reimbursements
Experience Required :

3 to 5 Years

Vacancy :

2 - 4 Hires

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