Key Account Manager Job in Inmorphis

Account Manager maintains and expands relationships with strategically important large customers. Responsible for achieving sales quota and assigned strategic account objectives. Represents the entire range of services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers needs and expectations are met by the company. The Individual should be passionate about technology, experienced in client management and Stakeholder Management.

Responsibilities:

• Manage a portfolio of accounts, establish productive, professional and profitable relationships with key personnel and CXOs in assigned customer accounts.
• Achieve strategic customer objectives and account plans defined by company management.
• Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.
• Responsible for client receivables; planning and execution of contract renewals.
• Continuously identify opportunities for up-selling /cross-selling the company product portfolio and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones
• Maintain a consistent schedule of online and in person meetings with the client to manage performance objectives, customers- expectations and assess customer needs on an ongoing basis.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations.
• Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary.
• Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or service techniques.

Knowledge and Skills Required:

• Over all 8-12 Years of experience in Account Management , Client Engagement and Business Development especially in ITIL / ITSM Tools & Enterprise Service Management preferably with ServiceNow
• Excellent sales/negotiation skills, commitment to customer satisfaction and a hunger to develop new business.
• Ability to build and manage strong customer relationship at the executive level and ensure customer success
• Ability to apply business management, financial concepts, and contracts knowledge to analyze business needs and develop recommendations
• Ability to grasp and quickly understand markets, methodologies, and techniques.
• Multi-cultural and cross-region experience desired. Good organizer with the ability to prioritize and multitask.
• Ability to understand and analyze an issue or problem to develop and implement a corrective action plan
• Applies appropriate technical and functional knowledge and methods to resolve very complex business issues
• Leadership ability to build and manage a cross-cultural, cross-region, cross-business team for effective and efficient customer support
• Ability to proactively and effectively manage risk on high- to very high-risk projects
• Ability to develop and present high impact messages to executive level management.
• Excellent communication skills: verbal, written and presentation with the capability to represent the company at external customer and industry events
• Excellent influence and negotiation skills. Crisis and conflict management skills
• Ability to maintain a positive, motivational, get things done attitude, especially when faced with difficult circumstances.
• Good relationship building skills (internal, external, and cross-cultural).
• Well-developed interpersonal skills for the internal and external client; Problem-solving skills.
• Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint
• Bachelors / Master Degrees in IT /Management from college of repute.