Systems Administrator Job in Mri Software Llc

MRI Software is looking to employ Network/Infrastructure/Applications Operations Center (NOC) engineers/technicians who have a passion for process and order, are precise in their work, and are continually looking for ways to improve upon existing infrastructure. Our NOC Engineer/Technician should also possess a strong ability to communicate with both MRI Internal employees and coworkers. We are a dynamic company with the need for dynamic individuals to help manage and grow the company.

• Follow direction of SaaS Operations Manager and NOC Manager
• Respond to alerts from monitoring systems and escalate or resolve as necessary per documentation
• Work with MRI internal Teams to resolve issues
• Maintain Standard Operating Procedures (SOP), Troubleshooting, ServiceNow/OneNote Knowledge Base documentation
• Maintaining a healthy and motivated office culture
• Maintaining internal systems to ensure updated and accurate information
• Managing outgoing communications to MRI, as needed\
• Maintain certifications and acquire new certifications to maintain or build on company s partnerships.
• Other duties as required

• Proficient in Data Center Infrastructure and Applications
• Recognize, identify and prioritize incidents in accordance with MRI business requirements, organizational policies and operational impact
• Provide timely response to all incidents, outages, cases and performance alerts per standard SLA s through MRI ServiceNow ITSM system and Salesforce.
• Development of knowledge and skills in network and system administration, particularly with regard to MRI own architecture and platforms.
• Monitor a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Manage and maintain the MRI Monitoring Systems (these report on the status and performance of monitored components e.g. tools, devices, network, servers, DBs, OS, services etc.).
• Fault handling and escalation (identifying and responding to faults on MRI Monitoring systems and networks)
• Maintenance activities (monitoring and management of infrastructure, applications, DC device)
• Maintenance of ServiceNow/OneNote SOPs and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Ensure Manage Services deliverables as per expected KPIs, SLAs
• Willing to work in 24X7 environment.
• Able to communicate effectively regarding computer issues
• A minimum of 12-18 months experience in a Technical Support or similar role.
• Basic Windows Powershell, Linux CLI, and Citrix skills. (Good to have)
• Good academic background with a degree or equivalent experience in Information Technology.