Network/operations - Systems Administrator Iii Job in Highpoints Technologies (india) Pvt Ltd.
Network/operations - Systems Administrator Iii
Highpoints Technologies (india) Pvt Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities: 60-90 K Bill Rate ( Min 7-10 years exp)
High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents
Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in Tool
Technical and Functional Escalation where necessary
Aim is to reduce restoration time and escalation to Situation Management for P1 incidents
Communication via various means including SMS and reporting
Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment
Priorities major incidents and assign tasks to Service Support and Delivery resources as required
Act as the central communication point for major incidents all Priority 1 issues and Priority 2 issues as required
Ensures creation of a resolution plan for P1 & P2 incidents
Understand and clearly communicate the business impact of major incidents
Priorities major incidents based on business impact to the client
Develop strong working relationships with support and delivery teams, management and liaise with support areas as required
Providing updates / communication to senior management on the status of P1 & P2 incidents
Required Technical and Professional Expertise
Minimum of 7+ years of experience in IT Industry
Experience in running the MI across all Vendors
Excellent communication skills
Proven experience as Major Incident Manager & should have ITIL exposure.
Proven experience in handling the Bridge calls.
Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information
High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents
Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in Tool
Technical and Functional Escalation where necessary
Aim is to reduce restoration time and escalation to Situation Management for P1 incidents
Communication via various means including SMS and reporting
Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment
Priorities major incidents and assign tasks to Service Support and Delivery resources as required
Act as the central communication point for major incidents all Priority 1 issues and Priority 2 issues as required
Ensures creation of a resolution plan for P1 & P2 incidents
Understand and clearly communicate the business impact of major incidents
Priorities major incidents based on business impact to the client
Develop strong working relationships with support and delivery teams, management and liaise with support areas as required
Providing updates / communication to senior management on the status of P1 & P2 incidents
Required Technical and Professional Expertise
Minimum of 7+ years of experience in IT Industry
Experience in running the MI across all Vendors
Excellent communication skills
Proven experience as Major Incident Manager & should have ITIL exposure.
Proven experience in handling the Bridge calls.
Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information
Experience Required :
Minimum 7 Years
Vacancy :
2 - 4 Hires
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