Technical Support Consultant Y - Sql Support Job in Mindpool Technologies Limited

Technical Support Consultant

Pune, Maharashtra, India

Mandate skills sql support

Job Description:

• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
  
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
  
• Stay abreast of current technology in products, design changes, and new products offered.
  

Must haves:

• Collaboration Skills - Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team.
  
• Excellent written, communication, and time-management skills. Works well with others.
  
• Troubleshooting Skills - Able to analyze complex issues independently; problem solving ability is a must.
  
• Basic understanding of SQL (reading/writing queries, troubleshooting data issues)
  
• Application and Windows Server support experience
  

Preferred:

• Support experience with healthcare solutions and/or integrations
  
• Electronic Health Records (EHR)
  
• Ambulatory, Emergency, Acute, Post-Acute, etc..
  
• Health Information Exchange (HIE)
  
• HL7/CCD/CDA interfaces/Integrations
  
• Good working knowledge of SQL (reading/writing queries, troubleshooting)
  
• Basic knowledge of Windows Server & Networking
  

Required Experience:3 - 5 years of work experience in a support setting

Shift:U.S. daytime hours with shift allowance