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BriefCase

Technical Support Consultant Y - Sql Support Job in Mindpool Technologies Limited

Technical Support Consultant Y - Sql Support

Mindpool Technologies Limited 4+ weeks ago
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Job Summary

Technical Support Consultant

Pune, Maharashtra, India

Mandate skills sql support

Job Description:

  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Stay abreast of current technology in products, design changes, and new products offered.


Must haves:

  • Collaboration Skills - Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team.
  • Excellent written, communication, and time-management skills. Works well with others.
  • Troubleshooting Skills - Able to analyze complex issues independently; problem solving ability is a must.
  • Basic understanding of SQL (reading/writing queries, troubleshooting data issues)
  • Application and Windows Server support experience


Preferred:

  • Support experience with healthcare solutions and/or integrations
    • Electronic Health Records (EHR)
      • Ambulatory, Emergency, Acute, Post-Acute, etc..
    • Health Information Exchange (HIE)
    • HL7/CCD/CDA interfaces/Integrations
  • Good working knowledge of SQL (reading/writing queries, troubleshooting)
  • Basic knowledge of Windows Server & Networking


Required Experience:3 - 5 years of work experience in a support setting

Shift:U.S. daytime hours with shift allowance



Consultant
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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