Sr. Account Manager - Business Transformation Job in Merkle Inc.

Sr. Account Manager - Business Transformation

Merkle Inc. 4+ weeks ago

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Job Summary About the job

Act as the primary point of contact for clients, building and maintaining strong relationships with key stakeholders (Onshore and Offshore).
Develop a deep understanding of clients' technical requirement and objectives and provide guidance and support to ensure their success.
Collaborate with both onshore and offshore teams to ensure client needs are met and issues are resolved in a timely manner.
Drive client satisfaction and loyalty by delivering exceptional support.
Identify opportunities to expand business with existing clients.
Stay up to date with industry trends and developments and share insights with clients and internal teams.
Management of client projects and opportunities specific to Salesforce (training to be provided if required)
Attend client/agency meetings, providing contract reports summarizing key actions or points discussed. Support team in delivering on those actions as required.
Work closely with the Project Manager to ensure projects are pacing according to timelines, sharing status updates on a weekly or as required basis.
Be able to speak to and engage internal/external stakeholders, to drive a project forward to delivery.

Qualifications

Bachelor's degree in a technical field or equivalent experience.
5+ years of experience in technical account management or similar client-facing role.
Strong technical skills and knowledge of Data Analytics and Visualization.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
Proven track record of driving Client satisfaction and success.
Ability to work collaboratively with cross-functional teams.
Strong problem-solving skills and ability to think creatively to find solutions.
Self-motivated and able to work independently.

Additional Information

Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

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