Assistant Manager - Corporate Operations (csm) Job in Mercer

job description

About the Role:

We are based in Gurgaon and would be happy to meet the right prospects about the nature of our business and global opportunities around it. The candidate should be willing to join us immediately.

Role: Assistant Manager- Corporate Operations (CSM)

Functional Area: Customer Success / Client Delivery / Project Management

Educational Qualification: Graduate / Post Graduate (MBA/ PGDM preferred)

Experience: 4-6 years

Location: Gurgaon

Key Responsibilities:

As part of the team, you will be responsible for customer adoption, retention, and satisfaction of Mercer-Mettl's Key Accounts. Through partnership and collaboration, you will provide consulting services for customers and maximize value from their investment in Mercer-Mettl. This is an exciting opportunity to unequivocally influence our customers, and Mercer-Mettl s success.

Drive Customer Success activities and outcomes:

• Build and maintain relationships with our customers with empathy timeliness, and transparency.
• Go for the extra-mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication. Be the customer s voice across teams, working with:
  • Sales around cross-sell, up-sell, and on selling with a retention focus.
  • Marketing around marketing to existing clients.
  • Product around driving product roadmap.
  • Sales/Finance around measurement and forecasting.
  • MAT, Content, Tech and Support teams to ensure a successful delivery.
• Opportunity identification to partner with Sales for Cross-sell/Up-sell.
• Influence future lifetime value through higher product adoption and overall health scores.
• Drive new business growth through greater advocacy and reference-ability.
• Operational excellence, including timely consumption engagement management, renewal enablement, and high-quality reporting and insights.
• Crack our user s issues, by phone or email, by taking decisions and autonomously arbitrating complex cases.

Qualifications:

An enthusiastic and creative contributor with a desire for continuous learning and growth.

Experience in customer-facing roles of handling large and enterprise clients.

Ability to manage influence through persuasion, negotiation, and consensus building.

Strong empathy for customers AND passion for revenue and growth.

You want to help and serve our customers: They win, so you win.

Eager to learn, adapt and perfect your work; you seek out help and put it to effective use.

Excellent communication and presentation skills.