Senior Process Associate Job in Maxvalue Credits And Investments Ltd .
Senior Process Associate
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
About us
MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal applications to increase our quality and efficiency, and customer satisfaction. As these systems grew and became more sophisticated, we have productized them and offered them to our clients. Today, MaxVal serves over 600 clients across the full IP life cycle with the industry s leading products and services. Our 300 plus employees represent the most IP and tech-savvy individuals in the industry." At MaxVal, we do the right things and innovate ceaselessly as a winning team to achieve customer success and employee success.Job Description
Key Duties & Responsibilities
Serve as primary system administrator for theSalesforce.com environment
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
ManageSalesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow theSalesforce.com skill set across the team/organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the team to define and document development requirements
Skills Required
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to assess the impact of new requirements onSalesforce.com and all upstream and downstream applications, systems and processes
Requirements
Experience Required
Minimum two years of experience as aSalesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified preferred
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding ofSalesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Shift timings 6AM -3PM /4PM -1AM /8:30PM -5:30AM
Fresher
2 - 4 Hires
