Team Leader Job in Maxicus
Job Summary
- Managing a team of 15 to 20 associates
- Reporting to AM/Manager
- Responsible for AHT, attrition, shrinkage, and Csat management
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Responsible for driving process-related KPIs
- Work Module Work from Office
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
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