Team Leader Job in Webrocks
JOB DESCRIPTION :- TEAM LEADER
For Team Leader- Voice Process:
Required Experience- 1 yrs minimum in BPO
For Team Leader- Non Voice Process:
Required Experience- 1 yrs minimum in BPO
Job Location- Jaipur II Salary- Upto 3.5 LPA
Education & Qualification:-Graduates & Undergraduates can Apply
Responsibilities:-
Must have excellent product knowledge
Should have the maturity and experience to manage his/her team members and serve as a strong
second line
Should have the required expertise and analytical skills to provide strategic process improvement
inputs - (operational excellence)
Ownership on Quality performance of delivery
Should be open to work 24/7
Attrition ,Shrinkage & Absenteeism management & ownership for control
To own, drive and develop the team members for being effective in their role
Need to work towards enhancing the customer experience and overall service delivery
Meeting client expectation and process metric
.Candidate should be flexible with Rotational Shifts & 6 days working culture.
1 to 3 Year
2 - 4 Hires
