Senior Director - Program & Project Management Job in Lti Mindtree

Senior Director - Program & Project Management

Lti Mindtree 3 days ago

Hyderabad, Telangana
Not Disclosed
Full-time

Apply Now

Save Job

Job Summary Role Description We are seeking a senior professional to manage the delivery and operations of a portfolio of projects within IT Operations and Customer Support, with a focus on customer engagement and business performance in the Cloud Operations space. This role requires a pragmatic approach to business growth through delivery excellence, taking direct accountability for end-to-end service delivery, customer satisfaction, and people development. Skills & Experience: Total Experience: 18-22 years in IT, with a focus on Service Delivery and Customer Support industries. Delivery Experience: 10-12 years in Customer Support BPO Organizations, IT Services, and Delivery management. Team Management: Strong experience in managing distributed teams (onsite and offshore), defining and implementing delivery processes, and handling a mix of project types and technologies. Portfolio Management: Managed a portfolio of $15M-$20M in value. Technical & IT Operations: Hands-on experience in delivering large-scale technical and IT operations engagements, managing teams of 200-250 people. Fast-Paced Environment: Proven ability to manage multiple tasks and deliver results in highly dynamic, unstructured situations. Team Building: Ability to build high-performing teams, mentor team members, and create a strong second line of leadership. Skilled in attracting and retaining top talent. Customer Interaction: Excellent skills in managing customer relationships and interfacing with senior leadership from both IT and business sides of client organizations. Strategic Leadership: Ability to articulate and communicate strategic plans, vision, and leadership to gain buy-in and align with business objectives. Stakeholder Management: Capable of effectively communicating with a diverse set of stakeholders, adjusting communication style to different levels, from team members to program sponsors. Client-Facing Experience: At least 3-5 years in client-facing onsite project or program management roles. Roles & Responsibilities: Team Management: Lead and manage diverse, large, geographically distributed teams of approximately 200 members. Delivery Accountability: Oversee the delivery of a portfolio of engagements across multiple customers in IT operations, platform maintenance, and customer support domains. Customer Relationship: Manage customer relationships from a delivery perspective, ensuring high satisfaction and achievement of best-in-class service levels. Performance Metrics: Accountable for key engagement KPIs such as Service Levels and Customer Satisfaction (CSAT). Operational Management: Manage parameters such as revenue recognition, resource utilization, attrition, gross margin, competency mix, and talent management to drive business growth. People Development: Oversee attrition management, career planning, and development initiatives for team members. Promote domain expertise and knowledge of customer business processes. Process Monitoring: Continuously monitor the stability of existing processes and conduct regular reviews to ensure compliance with PM delivery standards (staffing, invoicing, etc.). Solution Innovation: Conceive innovative solutions for clients in areas of technology or process improvement. Risk Management: Proactively manage risks and escalations, ensuring that potential issues are addressed promptly. IG Initiatives: Contribute to People, Process, and Technology initiatives within the organization. Proposal Ownership: Drive at least one medium to large proposal within the accounts. Travel Requirements: Willingness to travel domestically and internationally up to 12 times per year, as required. Key Skills: Delivery Management

Experience Required :

Minimum 15 Years

Vacancy :

2 - 4 Hires