Customer Success Associate/manager Job in Lq Global Services Private Limited

Job Responsibilities:

• Opening and maintaining customer accounts and their information
• Fulfilling client s needs through online chat support and calls
• Responding to customer s emails and customer s queries through various other modes
• Identifying and assessing customer s needs to achieve satisfaction and building sustainable relationships of trust through open and interactive communication
• Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Generating leads for the sales team and supporting them by arranging meeting and demos
• Cross selling the company s product and services to existing and prospective clients
• Keeping records of customer interactions, process customer accounts and file documents
• Making sure of customer satisfaction and customer usage of product and services

Desired Profile:

• Experience of 0-3 years for Customer Success Associates (Freshers can also apply)
• Proven customer support experience of minimum 2 years for Customer Success Manager
• Excellent written and verbal communication skills
• Empathic listener and persuasive speaker
• Familiar with CRM systems and practices
• Ability to multi-task, prioritize and manage time effectively
• Minimum Graduate