Customer Success Job in Lemnisk
Customer Success
Lemnisk
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities:
- Looking for a maverick who is passionate about increasing digitals share of business for our different verticals.
- Overall responsibility of monthly/quarterly/annual revenue from a set of strategic clients
- Define and execute strategy for retention and cross-sell for every account
- Understand client known and unknown needs and partner with delivery and product team to address client needs
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among clients
- Engage with CMO, Head Digital Marketing, Head Digital, Head Analytics, Head Innovation, and other C-level executives.
- Provide client and market-level insights for product innovation
- Lead presales for the region & given set of accounts
- Work closely with clients towards customer advocacy for evangelizing case study & PRs
- An undergraduate degree in Engineering is mandatory
- 3-6 years of experience, with strong, demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
- Proven track record of upselling/cross-selling
- Experience in working with and influencing customers at multiple levels up to CXOs.
- Must have excellent communication skills.
- Willingness to travel, if required on short notice.
- BFSI experience is a plus
Experience Required :
3 to 6 Years
Vacancy :
2 - 4 Hires
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