Senior Technical Support Engineers Job in Krazy Mantra Hr Solutions Pvt Ltd
Senior Technical Support Engineers
Krazy Mantra Hr Solutions Pvt Ltd
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Role
- Your primary responsibilities involve troubleshooting, analyzing complex technical problems
- Provide technical support for enterprise customers and answer/resolve support case across all severity levels.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of networking, security, and software integration environments.
- Working with customer and development teams to resolve technical roadblocks.
- Work with customers via phone, email, and Web conferencing.
- Research and reproduce customer issues, file bug reports, escalate cases to escalation engineers, and provide the necessary documentation.
- Acting as the point of escalation for and Subject Matter Expert (SME) within the support team.
- Review network device config files, server logs, and other data sources to find root causes of customer issues.
- Communicate requests for product code fixes to developers
Experience Required :
Minimum 5 Years
Vacancy :
2 - 4 Hires
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