Project Analyst Job in Knovos
Job Summary
- Provide troubleshooting, problem-solving and technical support on all business applications for users of those systems.
- Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement.
- Demonstrate strong aptitude and the ability to act as the liaison between the technical resources and clients.
- Provide services to clients and internal team members.
- Provide application/technical support to the clients to ensure the effective use of systems and resolves problems reported by users.
- Describe, summarize, and document how work was performed and the final results of such work.
- Manage and communicate all changes for the project to clients as well as peers.
- Meet deadlines and perform activities in a time-critical, highly confidential process.
- Learn and operate highly technical software.
- Work both independently and in a team environment.
- Manage multiple tasks.
- Change priorities and be flexible.
- Possess and/or develop excellent listening, verbal and written communication skills.
- Proactively gain knowledge about the Electronic Discovery and Litigation Support industry.
- Develop strong product/technology/industry knowledge including working with attorneys.
- Manage customer relations and expectations.
- Show confidence and solid decision-making abilities.
- Display professionalism, quality service, and a can do attitude to internal associates as well as external clients via e-mail, over the telephone, and in person.
- Proactive, responsible, and willing to go above and beyond to achieve client satisfaction.
- Work additional hours as needed.
Experience Required :
0 to 3 Years
Vacancy :
2 - 4 Hires
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