Product Expert Analyst Job in Knovos
Job Summary
- Able to communicate with Clients and Project Managers for Product Related Issues.
- Responsible for Quality Checking and Delivery of Products.
- Review and Conduct quality checks of deliverables to both internal users.
- Describe, Summarize, and Document how the work was performed and the final results of the same.
- Troubleshoot and resolve issues and problems escalated by clients or internal associates for products/applications of Knovos.
- Analyze, Diagnose, and correct complex escalated system-related problems as per business needs.
- Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
- Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in a timely manner to ensure and enrich the client experience.
- Provide the highest level of quality services to internal and external clients.
- Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications of Knovos.
- Meet the deadlines and perform activities in a time-critical, highly confidential process.
- Adhere to highest degree of professional standards and strict client confidentiality.
- Attend professional development and training seminars on a regular basis.
- Develop a high degree expertise in techno-functional knowledge on the intricacies of different back-end systems, products and tools that support various business applications of Knovos.
- Assist in the review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
- Participate in release upgrades and testing for various business applications.
- Participate in special projects/assignments and perform additional duties as assigned.
- Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
- Work with accountability, ownership, and lead by example approach.
- Work additional hours as needed.
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
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