Customer Support Executive Job in Kieraya Furnishing Solutions Pvt. Ltd.
Customer Support Executive
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Manage large amounts of inbound calls/emails/chats in a timely manner
Follow communication scripts/templates when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our contact centre database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Requirements
Undergraduate/Graduate/Post-Graduate with 0-3 years experience in a customer support role
Track record of over-achieving targets
Exceptional active listening, verbal and written communication skills
Proficiency with computers, especially with CRM software, and good typing skills.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Ability to work remotely with minimal supervision
1 to 3 Year
2 - 4 Hires
