Customer Support Executive Job in Kieraya Furnishing Solutions Pvt. Ltd.

Customer Support Executive

Apply Now
Job Summary Responsibilities

Manage large amounts of inbound calls/emails/chats in a timely manner

Follow communication scripts/templates when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in our contact centre database in a comprehensible way

Meet personal/team qualitative and quantitative targets

Requirements

Undergraduate/Graduate/Post-Graduate with 0-3 years experience in a customer support role

Track record of over-achieving targets

Exceptional active listening, verbal and written communication skills

Proficiency with computers, especially with CRM software, and good typing skills.

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Ability to work remotely with minimal supervision

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs