Executive - Customer Support Job in Ketto

Executive - Customer Support

Ketto 4+ weeks ago

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Job Summary

What you will be doing

Previous experience in a customer support role, (inbound calls).
Preferred knowledge of handling e-mail and chats as well.
1-3 years of experience in a call centre environment.
Work with the sales, finance and tech teams to resolve customer queries.
Provide customer feedback to the product and sales teams.
Identify patterns and devise ideas to improve Ketto s customer support ecosystem.

What we are looking for

Management and resolve customer complaints End to end (FCR) where possible
Knowledge of customer service practices and principles (Listen to customers (and share their feedback, avoid fillers, English proficiency, empathy and listening skills.).
Ability to handle the stressful situation appropriately.
Ability to multi-task, set priorities and manage time effectively.
Handling different types of customers & queries.
Ability to thrive in a dynamic, fast-paced startup environment.
Holding a Bachelor s degree or an equivalent diploma with more than 1 year of total work experience. Prior experience of at least 6 months in a customer support role is a must.
Saturdays and Sundays will be working. You will be working a 5-day workweek with any 2 weekdays off. The daily shift will be 9 hours, rotational between 9 am to 9 pm.
Experience working with support tools eg. Zendesk Support, Zoho Desk, etc. is highly preferred.
Strong communication skills - verbal and written. Knowing at least one language apart from English, Hindi and Tamil is a strong plus.