Pega Admin/support || Mnc || Gurgaon Job in Jconnect Infotech Pvt. Ltd.

Roles and Responsibilities

Responsible for providing production Support to Pega Platform and assist in solving issues encountered via Jira or Service Now. Should have working experience and technical knowledge in PEGA and should be able to work in Application support team. The individual will be involved in Change management, requirement Gathering, incident management, Health Check-ups & implementation of new changes in the application.

Main Accountabilities:

The successful candidate will be a member of the Pega Platform Support team building of new Pega instances in cloud environments and on premises, deliver new functionality through application upgrades, and improve existing processes.

Some of the specific responsibilities are:

• Support multiple application development teams, responding to service requests, problem analysis, resolution, escalation and reporting as necessary
• Build new Pega environments in cloud environments and on premises
• Identify and participate in system stability, upgrade, and business continuity projects
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
  

Desired Candidate Profile

• Certification and/or working experience with Pega Platform
• 3+ years of hands on application and production support experience
• Experience with integrating and supporting vendor packages in an established production environment consisting of various technologies and platforms
• Strong background with client-server and AWS based environments
• Experience building application containers and managing through Kubernetes
• Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment
• Solid problem solving skills
• Excellent organizational skills with the ability to handle several tasks efficiently
• Good Communication skills and Experience of interacting with clients of different Nationalities.

Nice to Have Competencies:

• Experience with relational databases (SQL Server, Oracle) or similar database tecnologies
• Experience with technologies such as J2EE, JSP, EJB, Xml, Java and Red Hat Enterprise Linux 7
• Experience of DevOps Tools to make deployments in PEGA
• Proven analysis and development skills preferably with a degree in Computer Science, related technology degree/diploma, or equivalent experience
• Should have experience in Digital Experience Manager.
• Excellent verbal and written communications skills
• Experience with System Development Life Cycle Methodologies and Agile Methodology
• Identify and participate in system stability, upgrade, and business continuity projects
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment
• Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation

Additional Assets to have:

• Background with Change Management and Release Management process
• Experience with Reveille monitoring tools
• Experience with source code management tools.
• Understanding of web and distributed application development.
• Experience with the Filenet P8 suite of tools
  

Perks and Benefits