Technical Support Engineer(l2 Support) Job in Iprogrammer Solutions

Technical Support Engineer(l2 Support)

Iprogrammer Solutions 4+ weeks ago

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Job Summary Job Responsibilities

Definitive source of knowledge, technique, and expertise of operations.
Strong knowledge of frontend technologies (react native knowledge preferred).
First level analysis of issues and resolution according to level of issue occurred.
Internal systems monitoring and analysis of issues.
Knowledge of ticketing tools (e.g. Remedy).
Technical analysis of issues, investigation.
Providing workarounds for emergency fixes.
Analyze repeating APM alerts/Incidents and provide fixes.
Frequent coordination with Tech Leads and Dev team for fixing issues.
Act and analyze in case any APM alert are crossing threshold..
Tracking bugs and their probable fixes.

Education

UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization

Industry

IT-Software / Software Services

Functional Area

IT Software - Application Programming, Maintenance

Salary

Salary no constraint for the right candidate

Qualification :
UG - Any Graduate - Any Specialization,PG - Any Postgraduate - Any Specialization

Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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