Customer Service Executive Email/chat Process Job in Invoidea Technologies Pvt. Ltd.

Customer Service Executive Email/chat Process

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Job Summary

We are looking for Customer Service Executive for E-commerce and IT Services. Your job will be base on handling B2B sales and dealing with overseas clients through email, chat.

Customer Service Executive is a critical part of our mission to deliver timely, accurate and professional B2B Sales service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Executive communicates with customers primarily through mail, chat and utilizes a variety of software tools to navigate customer accounts, research, and communicate effective solutions in a fast-paced environment.

Job Requirement:-

  • Good comprehension skills ability to clearly understand and address customer issues appropriately
  • Good composition skills ability to compose grammatically correct, concise, and accurate written responses
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Excellent B2B Sales skills, including maintaining focus on the customer issue
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
Experience Required :

Fresher

Vacancy :

2 - 4 Hires