Urgently Required Customer Support Executive Chat Process- Jhandewalan Job in Alankit

Job Description :-

• Respond to customer queries in a timely and accurate way, via CHAT
• Identify customers needs, clarify information and provide solutions
• Maintain and update internal records for daily queries and escalation.
• Record each concerns/leads on CRM software, as per companys policies and procedures and forward them to the respective department
• Follow up with internal department for customer queries and complaints.

Essential Requirements:-

• Only candidates having Chat handling experience can apply.
• Should possess good written and problem-solving skills
• Typing speed of atleast 30 words/minute
• Hands-on experience in handling multiple chat heads (up to 5 chats) simultaneously.
• Multi-tasking abilities
• Have a good positive attitude-should be committed to the work.
• Minimum Graduate
• BPO/Call Center experience preferable

Interested candidates can share their resume on ratikas@alankit.com or WhatsApp at 7290012324 mentioning headline 'Chat Process"