Lead Client Servicing & Account Management Job in Inteliment House

Key Skills Proven experience working as a client servicing executive. Good Knowledge on Microsoft Excel & Power Point. Working knowledge of Customer Relationship Management (CRM) software. The ability to work efficiently under pressure. Excellent organizational and time management skills. Strong analytical and problem solving skills. Effective communication, convincing and negotiation skills Key Responsibilities Cultivating solid relationships with clients through the provision of exceptional after-sales service. Account Farming by Up/ cross selling. Ensuring the contracts, POs and renewals are in place. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues. Provide regular updates to clients on the progress of projects. Develop open and effective channels of communication with clients. Effective communication and coordination with members of different departments within the organization to ensure a good customer satisfaction.