Assistant Manager Job in Innover Digital

Job Description Looking into functions entailing reviewing and distributing information passed down from other functional areas. Providing input to management on unique and recurring customer problems and assistance to peers. Maintain team data structure and conduct weekly performance reviews Accountable for meeting client and Organization SLAs Coordinating transition of new hires from training to the production floor Facilitate annual appraisals and create forums for employee development, create an environment that nurtures talent via learning and experience sharing Employee retention Regularly conduct 1*1 meets with the team, Single point of contact and demonstrated accountability to all agents needed and concerns from hiring to training and scheduling and leave management. Responsible for performance management and evaluation, career development for all group reporters. Manage and maintain high levels of employee satisfaction and commitment Maintain the finest quality of recruitment of coaching and training talent by developing an efficacious interview process. Conduct weekly/monthly/quarterly reviews with the business to review organizational performance and discuss operating challenges. Providing managerial leadership, coaching/feedback and development for direct reports and business partners Accountable for all Client VOCs Manage Client relationship to develop farming opportunities Responsible for GP Provide analysis relating to various metrics for the related business. Provide deep dive and root cause analysis of various technical & functional issues. Attrition control Introduce and implement key initiatives along with the support of the HRD. Own and drive initiatives towards surpassing departmental goals. Vertical head for Logistics, Triage and Broadband verticals Executing to the SOW and ensuring the SLAs are met. Identifying challenges and devising appropriate mitigation plans to reduce/avoid negative impact. Metrics include, Service Levels, Customer Satisfaction, Service failure %, Accuracy % etc Identify strengths and weaknesses to effectively utilize capacity to pilot/ramp improvement initiatives. Work with the procurement teams to discuss scaling opportunities based current competencies and performance Point of Contact for Internal & External client related issues/concerns, managing escalations both customers related as well as business related Succession Planning and implementation Primary contact person for all SD operations across the account and interlocking with the client directly. Leveraging opportunities and Best practices across all verticals Providing managerial leadership, coaching/feedback and development for direct reports and business partners Contractual & Non-Contractual KPI Adherence, Control & monitoring Responsible for performance management and evaluation, career development for all group reporters. Requirements Looking into functions entailing reviewing and distributing information passed down from other functional areas. Providing input to management on unique and recurring customer problems and assistance to peers. Maintain team data structure and conduct weekly performance reviews Accountable for meeting client and Organization SLAs Coordinating transition of new hires from training to the production floor Facilitate annual appraisals and create forums for employee development, create an environment that nurtures talent via learning and experience sharing Employee retention Regularly conduct 1*1 meets with the team, Single point of contact and demonstrated accountability to all agents needed and concerns from hiring to training and scheduling and leave management. Responsible for performance management and evaluation, career development for all group reporters. Manage and maintain high levels of employee satisfaction and commitment Maintain the finest quality of recruitment of coaching and training talent by developing an efficacious interview process. Conduct weekly/monthly/quarterly reviews with the business to review organizational performance and discuss operating challenges. Providing managerial leadership, coaching/feedback and development for direct reports and business partners Accountable for all Client VOCs Manage Client relationship to develop farming opportunities Responsible for GP Provide analysis relating to various metrics for the related business. Provide deep dive and root cause analysis of various technical & functional issues. Attrition control Introduce and implement key initiatives along with the support of the HRD. Own and drive initiatives towards surpassing departmental goals. Vertical head for Logistics, Triage and Broadband verticals Executing to the SOW and ensuring the SLAs are met. Identifying challenges and devising appropriate mitigation plans to reduce/avoid negative impact. Metrics include, Service Levels, Customer Satisfaction, Service failure %, Accuracy % etc Identify strengths and weaknesses to effectively utilize capacity to pilot/ramp improvement initiatives. Work with the procurement teams to discuss scaling opportunities based current competencies and performance Point of Contact for Internal & External client related issues/concerns, managing escalations both customers related as well as business related Succession Planning and implementation Primary contact person for all SD operations across the account and interlocking with the client directly. Leveraging opportunities and Best practices across all verticals Providing managerial leadership, coaching/feedback and development for direct reports and business partners Contractual & Non-Contractual KPI Adherence, Control & monitoring Responsible for performance management and evaluation, career development for all group reporters.