BriefCase
BriefCase

Process Specialist Job in Infosys Bpm Limited

Process Specialist

Infosys Bpm Limited 2 days ago
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Job Summary Selected Responsibilities i. Collect data and perform analysis of telecom billing, inventory and contractual information. ii. Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may achieved. iii. Determine baseline cost factors. iv. Determine compliance with existing services contracts. v. Conduct analysis to identify items for cost savings. vi. Support the engineering, documentation, and implementation of identified cost savings opportunities. vii. Compile Client Telecom Inventory, contract pricing, and invoice pricing. viii. Provide subject matter expertise for complex issues. ix. Build training curriculum & Work Instructions. x. Identify and communicate opportunities for continuous process improvement. xi. Use existing knowledge base to provide a customer facing root cause assessment. Qualifications i. Minimum of bachelor s degree. ii. Minimum 3-6 years experience in one of the following areas related to Telecom Expense Management (TEM): Telecom Expense Management Vendor Portal/Carrier Services. Telecom accounts payables. Telecom Order Management. Asset/Inventory Management ServiceNow. Termination/Disconnect. Service Delivery Analyst. AT&T and Verizon Decommission. Dispute Management. Audit and Optimization. Content Management Analyst. MACD Requests. Telecom Invoice Management. Good understanding of Order Management process. Quote to Order. Clear written & oral communication skills with internal customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in creating knowledge base would be an advantage. iii. Possess strong data gathering and management skills. iv. Experience in carrier services, carrier billing solutions and TEM solutions. v. Experience in telecom auditing for carrier and enterprise services. vi. Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities. vii. Basic knowledge of various telecommunication products and services. viii. Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts. ix. Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients. x. Hands-on experience in working Order to Cash process (i.e Agreements/Contracts, Quote Management) Procure to Pay process. xi. Hands-on experience in working Reporting and Dashboard activities. Preferred Skills: Telecom Expense Management
Qualification :
Graduate
Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires

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