Urgent Hiring For International Voice Process INFOSYS BPM Job in Infosys BPM
Urgent Hiring For International Voice Process INFOSYS BPM
- Pune, Pune Division, Maharashtra
- 15,000 - 21,000 per month
- Full-time
Role Information Process Executive / Sr. Process Executive/ Technical Support
Position Summary :
Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.
Required skills:Communication and Customer Service Skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
Excellent comprehension and articulation skills
Excellent communication skills verbal and written
Demonstrate positive attitude
Willingness to learn and open to feedback
Helpful
Patience and perseverance
Analytical and Problem solving skills :
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Able to identify sales opportunities and upselling
Time Management Skills :
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Ability to Multitask
Computer skills :
Excellent PC and data entry skills
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
Knowledge on basic concepts of networking.
Working knowledge of MS Office
Qualification : Any graduate (min 15 years education)
Work Location : Bangalore and Pune
Shifts : Flexible to work in 24/7 shift
Preferred - Good command over English
0 to 3 Years
I have an ongoing need to fill this role
