Team Manager Job in Iks Health

Team Manager

Iks Health 4+ weeks ago

Mumbai, Maharashtra
Not Disclosed
Full-time

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Job Summary

Description

Primary Job Role0Job ReponsibilitiesTeam ManagementDrive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction ratesHelp manage team work life balance through efforts on leave planning and rosteringCommunicate effectively within & with team members & escalate issues to the management for timely resolutionContinuously manage performance through timely and effective feedback and coachingPartner with Recruiting and Training functions to help improve the quality of incoming talentOperations & DeliveryManage team production and conduct process Quality monitoringManage work assignment allocation & review of work listEncourage & engage team members for continuous improvement / process optimization / automation ideasManage Business Intelligence through reports & MIS for internal / client useDetermine validity of ?move to client?, either send back instruction to Rep or approve & move to client. Review coding review requests & quantify preventable issues. Communicate to Billing, PP or Coding as applicable. Scenario findings to all staff for examples that were not valid coding review needs. Work with Coding on responses that can be used in appeals when ?coded correctly?Review denial adjustments for validity - quantify preventable issues. Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions.Review high risk/aged/ excessive incomplete action account balances Manage up review AR findings and feedbackCreate QA & Tip for week from client, payer, and account assessment scenariosManage Global Issues (IC)Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team membersCreate case studies on identified issues impacting team performance / client business and share inputs with Quality & Training TeamsComplianceEnsure highest levels of Organization and Healthcare related compliance requirements are adhered toEnsure adherence to maintaining all necessary process documentation as per the QMS
Qualification :
QualificationsGraduation in any stream Work experience of 5+ years and experience in the AR / PP / Billing functions of a US Healthcare Setup of atleast 3+ years Experience in managing teams of 20+ executives Experienced in setting & measuring team targets, basic people management & leadership skills Behavioral CompetenciesOwnership & AccountabilityCustomer FocusTeam DevelopmentAnalytical AbilityAchievement OrientationPlanningFunctional CompetenciesKnowledge of the US healthcare industry is mandatoryBasic Knowledge of Medical Codes would be preferredGood Feedback and Coaching SkillsGood Interpersonal Skills Good Communication Skills

Experience Required :

Fresher

Vacancy :

2 - 4 Hires