Team Manager Job in Iks Health

Job Responsibilities:

Team Management:

• Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates
• Help manage team work life balance through efforts on leave planning and rostering
• Communicate effectively within & with team members & escalate issues to the management for timely resolution
• Continuously manage performance through timely and effective feedback and coaching
• Partner with Recruiting and Training functions to help improve the quality of incoming talent

Operations & Delivery:

• Manage team production and conduct process Quality monitoring
• Manage work assignment allocation & review of work list
• Encourage & engage team members for continuous improvement / process optimization / automation ideas
• Manage Business Intelligence through reports & MIS for internal / client use
• Determine validity of move to client , either send back instruction to Rep or approve & move to client.
• Review coding review requests & quantify preventable issues.
• Communicate with AR, PP, Billing and Coding teams as applicable.
• Scenario findings to all staff for examples that were not valid coding review needs.
• Work with Coding on responses that can be used in appeals when coded correctly
• Review denial adjustments for validity - quantify preventable issues.
• Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions.
• Review high risk/aged/ excessive incomplete action account balances
• Manage up review AR findings and feedback
• Create QA & Tip for week from client, payer, and account assessment scenarios
• Manage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members
• Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training Teams

Compliance:

• Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to
• Ensure adherence to maintaining all necessary process documentation as per the QMS

Skills & Experience:

• Graduation in any stream
• Work experience of 5+ years and experience in the Authorization / EVBV functions of a US Healthcare Setup
• 3+ years experience in managing teams of 20+ executives
• Experienced in setting & measuring team targets, basic people management & leadership skills