Manager - Partner Enablement (partner Success) Job in Icertis

Manager - Partner Enablement (partner Success)

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Job Summary

Skills and Qualifications:

    • 10+ years of experience managing strategic service partners in Professional services.
    • Experience in managing at least 5 full life cycle enterprise application implementations with end to end responsibility for program/project management.
    • Possess deep understanding of the various phases of project management including initiating, planning, execution, monitoring, control and closure.
    • Demonstrate good knowledge of SDLC, project management, implementation methodologies and their application.
    • Must have direct client engagement experience over multiple end-to-end implementations.
    • Acumen to correctly interpret trends, patterns from available data and formulate effective strategies and actions in achieving program/project objectives.
    • Strategic thinker who can blend consulting and business strategy to innovate and develop compelling plans for new partner initiatives.
    • Solid inter-personal and negotiation skills; should be able to facilitate engagements and handle objections in real-time.
    • Excellent communication skills (written and verbal); should be able to prepare and deliver presentations to C-level executives.
    • Superior organizational skills with the ability to effectively prioritize on day-to-day and week-to-week basis.
    • Experience in a dynamic, hyper growth environment.
    • Prior experience in implementing Contract Management/Supply Chain applications is highly preferred.
    • Must have an Engineering degree from a reputed institute; an MBA in a related field will be a distinct advantage.
    • High degree of ethics and integrity.
    • Willing to travel: 20%
    • #LI-MS1

Responsibilities:

    • Cultivate successful and trusted relationships with business development and selected services partners.
    • Effectively manage and enable our partners to execute Icertis product implementations for enterprise customers across industries globally and increase value proposition to customers.
    • Take ownership and accountability of Icertis Delivery Assurance including requirements, design, functional & technical configuration, quality assurance, deployment activities, customer & partner relationship, planning, various milestones and financials.
    • Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule and efforts.
    • Contribute to the Icertis product road-map through active feedback from customers, partners and implementation experience.
    • Maintain effective relationships internally with all functions and drive change management considering interests and impact of all stakeholders.
    • Be a SPOC for partners to reach out to in Icertis and provide robust & personalized implementation support throughout the project life-cycle.
    • Enable & empower the team of Lead Functional and Senior Functional Consultants engaged in Icertis product implementations across multiple projects and geographies.
    • Champion company policies and processes, and ensure their adherence within the team.
    • Coordinate with Product Management team for partner raised feature requests and ensure their prioritization in future releases in alignment with the project plan.
    • Ensure smooth handover to Customer Success team.
    • Handle customer escalations diligently.
    • Facilitate interaction, manage inter-dependencies and conflict resolution among all functional teams globally.
    • Communicate the key elements of the program and guide partners through the Partner Enablement phases of the Services Partner life-cycle.
    • Participate in the joint SCM with partners and customers to ensure the project is well executed.
    • Build product and consulting services knowledge of Icertis offerings as well as continuously develop partnership skills.
    • Ramp up new partners to implement and support ICM for customers through partner education, training and effective on-boarding.
    • Actively participate in partner performance management framework development and evaluations .
    • Recommend initiatives to improve the overall performance.
    • Adhere to best practices in partnering while working on multiple projects simultaneously.
    • Verify that the client can be a reference upon successful implementation.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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