Executive/sr Executive/assistant Manager Job in I2k2 Networks Pvt. Ltd.

I2k2 is hiring candidates for the account management role. Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationships with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Requires a bachelor's degree in the area of specialty and at least 3 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities:

Be the primary point of contact and build long-term relationships with customers

Help customers through email, phone, online presentations, screen-share, and in-person meetings

Ensure increasing revenue through upselling, cross-sell, reference sell, and new sales

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly, the progress of monthly/quarterly upsells, cross-sales, new sales initiatives to internal stakeholders

Forecast and track key account metrics

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Liaise between the customer and internal teams

Requirements:

3+ years of account management/customer dealing experience in IT domain is preferred

Understanding of data center services, cloud computing will be preferred

Bachelor's Degree in the appropriate field of study or equivalent work experience

Proven account management or other relevant experience

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation, and presentation skills

Excellent verbal and written communications skills

Ability to prioritize among competing tasks

Excellent time and project management skills. You're always looking to improve inefficient processes

Keen attention to detail and adherence to deadlines

Expert at Microsoft Office Suite, Google Apps, Salesforce, and help desk support software

Account Manager top skills & proficiencies:

Build Relationships

Client engagement Skills

Co-ordination Skills

Pro-activeness

Customer Focus

Customer Delights Skills

Teamwork

People Skills

Initiative