Technical Support Executive Job in I Solution Microsystems Private Limited

Technical Support Executive

I Solution Microsystems Private Limited 4+ weeks ago

Jaipur, Rajasthan
Not Disclosed
Full-time
Permanent

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Job Summary

Position Required : 2
Experience Needed : 0 - 3 yrs

Job Profile
The role of is to track, analyze and suggest optimization for each process element related to customer trial, sign-up, onboarding, usage, billing, upgrade, renewal, customer satisfaction and churn.

Roles & Responsibilities:

Minimum of 1 year experience in technical support, hosting support, customer service, or customer relationship management, preferably in software.
Outstanding written and verbal communication skills.
Somebody who customers will not hesitate to call when they are in problem or call you because they love to talk to you.
Ability to analyze the customer needs and map them to software solution which addresses the needs is going to be extremely desirable.
Listen, understand and convey customer requirements.
Maintain issue log and manage tickets.
Respond to customer queries via inbound calls, emails, chat and web tickets.
Understand of unique feature and challenges of SaaS applications.
Ability to manage multiple clients and task simultaneously.
Should possess excellent skills for account handling and client relationship building.
Track status of Onboarding deliverables and milestones.
Track and report customer satisfaction.
Track upcoming renewals and drive sales.
Provide weekly, monthly and quarterly reports to management.