Solutions Architect Job in Hyperverge

MISSION:

As part of our rapid global growth plan, we are looking for passionate and versatile Solutions Architects to work directly with our largest and most strategic customers - from the fastest growing Fintech startups, to more traditional Financial Institutions - to develop technical solutions which enable them to grow their businesses. In the past year, this high-impact, mission-critical team has integrated large accounts such as Jio, Vodafone, Bajaj Finance and Xiaomi.

As a Solutions Architect, you are responsible for ensuring that our customers are deriving the promised business value using our products by delivering optimal integrations.

Your role involves spending significant time at the client site consulting with customers to understand their business problem, learn about their existing systems and processes, design transformational solutions leveraging HyperVerge technology, drive integrations and deliver the promised business impact.

You will act as the voice of your customers internally at HyperVerge to align product strategy with customer needs.

OUTCOMES - FIRST YEAR:

RESPONSIBILITIES:

Solution Design and Technology Adoption

• Become an expert on HyperVerge s APIs and how to best deploy them

• Own and drive relationships with external technical audiences of all kinds from engineer to CTO to understand business objectives and translate requirements into solutions

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Work hand-in-hand with HyperVerge s Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products

• Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable

Integration and Delivery

• Provide technical leadership and guidance to our users while they are building their HyperVerge integrations. Utilize technical acumen to drive high-quality integrations while accelerating time-to-go-live

• Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices

• Conduct POCs to ensure that the products meet the client s requirements

• Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner

Voice of the Customer

• Use first-hand customer knowledge to impact product strategy, working with all parts of HyperVerge to ensure its offerings continue to satisfy its largest and most strategic users needs

Personal Competence Building

• Focus on personal competence building across all stages of customer success. Constantly learning better ways to understand problems, manage situations, build trust and deeper relationship and help clients derive value out of the product

• Sharpen your communication skills to understand the requirements of a client and resolve difference in opinion

• Maintain composure through tough situations faced during the course of the interaction with the client

• Share and build a best-practises knowledge base

• Learn to build relationships with the client where they feel comfortable to discuss all problems and issues openly
  
  

PREREQUISITES:

• Excellent written and verbal communication skills are a must

• Has an educational background in engineering

• Strong understanding of APIs, SDKs and their integration

• Proficient in Programming and comfortable with Java and the Android Platform. Can quickly pick up new languages

• Comfortable with international and domestic travel

• Have experience with building products and interacting with clients

• Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions

• The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills

• Good to have:

• Product thinking to resolve the customer pain points

• Prior experience with Machine Learning or Deep Learning

COMPETENCIES:

Remains Calm through Tough Situations

• Under critical situations faced by the client, maintain calm and works towards resolving the issues faced

• Does not let the client make wrong decisions and acts on correcting the decisions as soon as he is aware

Analytical and Problem Solving Skills

• High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it

• Strong attention to detail - does not let important details slip through the cracks

Learning

• Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs

• Enthusiastic about learning and trying new approaches, best practices, and ideas

Great Communicator

• Excellent communication and presentation skills

• Can inspire a team to pursue a course of action

• Is honest in communications and reporting; isn't afraid to voice his/her opinion or deliver bad news