Implementation Project Manager Job in Healthasyst Pvt. Ltd.

Position

Sr. Implementation Project Manager

Department

Professional Services Product Division

Location

Bangalore -India

Reports to

Head, Professional services /VP Delivery

Job Objective

The Sr. Implementation project manager is responsible for project management of implementation of HealthAsyst products with a strong focus on customer satisfaction.

Responsibilities

Project Management

• Prepare and manage project plans, identify risks and dependencies for implementation. Lead the implementation effort for assigned customers.
• Ensure the project is implemented on time within contractual obligations and regulatory requirements.
• Responsible for scope management and change management.
• Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.
• Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.
• Communicate status to senior management and customers regularly.
• Should have the ability to manage multiple implementations in parallel for various customers.

Offshore coordination

• Work closely with offshore based development and implementation teams to ensure project is going on track and any risks are mitigated well.
• Customizing/configuring product workflows most part of it will be done by the offshore implementation team, but must have a good knowledge of it himself/herself as well.

Training

• Provide onsite or remote training to end users during UAT or during/after implementation (end to end training). Also organize trainings for customers leveraging offshore training resources as required.

Domain expertise

• A very good understanding of US healthcare industry, specifically ambulatory practices:Should be able to discuss/understand the customer specific workflows different specialties and provide inputs to the offshore implementation team.

Process orientation

• Understand the product implementation cycle thoroughly and provide ideas for optimizing the processes on an ongoing basis to ensure it is streamlined and most efficient.

Customer relationship

• Monitor health indicators reports for various customers and identify if there are any challenges in usage of the product.
• Understand the support tickets of customer and make sure the right priority is given after discussion with customer.
• Ensure customer satisfaction is high in terms of implementation and support.
• Work closely with the sales team to understand and update on customer satisfaction.
• Help the customer get an assessment on the Return on Investment from the product implemented.

Work location & Travel involved.

• This position requires work from home office. However there will be a lot of travel (up to 50%) to customer locations for workshops, meetings, handholding or trainings.

Key success factors

• Deep understanding of US Healthcare domain (EHRs/PMSs, EDI transactions, payments, etc) knowledge of processes followed in practices/hospitals)
• Good knowledge of healthcare interfaces
• Good understanding of HIPPA and other healthcare security standards
• Excellent communications and interpersonal skills.
• Experience to manage multiple clients and projects simultaneously.
• Excellent presentation skills
• Ability to understand the product very well andend to end workflows that are supported by HealthAsyst products.
• Ability to work with a globally distributed team
• Ability to work with people at all levels of customer s organization
• Ability to manage customer expectations, organize and manage workshops for implementation, and ability to guide/handle end users
• Troubleshooting customer issues is desirable
• Ability to train users

Education / Experience/ Knowledge and Skill requirements

• Master of Health Administration (MHA) or a Degree in Nursing, or any other relevant equivalent in healthcare from a reputed institution
• 12+ years of experience with at least 5 years managing multiple project teams.

DesirableManagerial Skills and Competencies

• Collaboration Skills
• Business perspective
• Flexibility
• Adaptability
• Relationship management and networking
• Cultural alignment