Senior Customer Service Representative Job in Hcl Technologies Ltd

Senior Customer Service Representative

Hcl Technologies Ltd 4+ weeks ago

• Noida, Gautam Buddha Nagar, Uttar Pradesh
• Not Disclosed
• Full-time
• Permanent

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Job Summary QUALIFICATION: To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Qualification :
BA

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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